Aramex Customer Care Number Dubai: Parcel & Delivery Assistance
When it comes to reliable logistics and shipping in Dubai, Aramex is a name that stands out. Whether you’re waiting for an urgent delivery or dealing with a delayed parcel, reaching out to customer care can offer peace of mind. If you’re looking for the Aramex customer care number Dubai, this guide provides everything you need—contact details, how to reach live support, and tips on resolving common issues.
Why Contact Aramex Customer Care in Dubai?
Aramex handles a vast number of shipments daily, both local and international. Naturally, customers occasionally face issues like delivery delays, customs holdups, damaged parcels, or the need to update shipment details. The Aramex customer service team in Dubai is trained to provide real-time solutions and ensure your parcel reaches its destination without hassle.
Common Reasons People Call Aramex in Dubai
Many customers reach out to Aramex customer care number Dubai for reasons such as:
- Tracking lost or delayed shipments
- Updating address details for a package
- Reporting damaged or missing items
- Getting customs clearance information
- Understanding delivery timeframes
- Scheduling or rescheduling deliveries
Timely access to customer care can make the difference between a simple delay and a logistical nightmare. Fortunately, Aramex in Dubai provides multiple ways to get support.
How to Contact Aramex Customer Care in Dubai
The Aramex customer care number Dubai is:
600 544000 (Available across the UAE)
This centralized number connects you with Aramex’s customer support for all Emirates, including Dubai. The team speaks both Arabic and English and is available Saturday to Thursday from 8:00 AM to 8:00 PM, and Fridays from 2:00 PM to 8:00 PM.
Other Ways to Reach Aramex Support in Dubai
If you prefer non-verbal communication or calling isn’t an option, Aramex provides several alternatives:
- Live Chat via Aramex Website or App: Easily accessible from the home page, the chat feature connects you to a live agent for real-time help.
- Aramex Help Center: Visit help.aramex.com to submit tickets or find answers to common issues.
- Email Support: You can write to [email protected] for more detailed or formal inquiries.
- Social Media Channels: Aramex is active on platforms like Twitter and Facebook where customers receive prompt assistance.
No matter which option you choose, always have your tracking number or waybill number ready. This ensures quicker support.
How to Track a Parcel Before Contacting Customer Service
Before calling the Aramex customer care number Dubai, it’s smart to check your tracking status. Visit the official Aramex Tracking Page and enter your tracking number.
This will show you:
- Current parcel location
- Estimated delivery date
- Any customs hold or issue
- Delivery history
If the status hasn’t updated for more than 48 hours or shows “pending”, then it’s time to call customer care.
What to Expect When You Call Aramex Customer Care
When you dial 600 544000, you’ll be greeted by an IVR (automated menu). Select the appropriate option:
- Press 1 for tracking information
- Press 2 to speak with a representative
- Press 3 for delivery rescheduling
Once connected, explain your issue clearly and provide your tracking number. Most issues like wrong addresses or delayed deliveries are resolved in a single call.
Tips for Smooth Communication
- Speak slowly and clearly, especially if calling from a noisy area
- Note down the agent’s name and the case ID
- Ask for follow-up emails or SMS confirmations
- Be polite—agents are more willing to help when treated respectfully
Delivery Problems Aramex Can Help You With
Missed Delivery
If you missed your delivery, Aramex will usually make one or two more attempts. You can reschedule it through the SMS link they send or by calling customer care.
Customs Delay
For international shipments, customs delays are common. Aramex customer care can advise what documents are needed or why clearance is pending. You may be required to submit a copy of your Emirates ID or invoice.
Damaged or Lost Packages
If your parcel arrives damaged, take photos immediately and notify customer care within 24 hours. For lost items, Aramex will open a formal investigation and usually provide updates within 3-5 working days.
Return to Sender
If your address is incomplete or no one receives the parcel, it may be sent back to the origin. Contact Aramex immediately if you receive a “Return to Sender” update to avoid further delays.
Aramex Office Locations in Dubai
While most issues are solved over the phone, some people prefer visiting a local branch. Aramex has several offices across Dubai:
- Al Quoz Aramex Office
- Deira Office
- Dubai Logistics City (DLC)
You can drop off packages, collect deliveries, or speak to a representative face-to-face. Use the Aramex branch locator on their website to find the nearest one.
Customer Experiences with Aramex Dubai
Feedback from Dubai-based customers is generally positive. Many appreciate the fast response over the phone and the convenience of rescheduling deliveries via SMS.
However, some users mention delays during high seasons or occasional miscommunications with international shipments. In such cases, persistent follow-ups with customer care usually resolve the issue.
FAQs
What is the Aramex customer care number in Dubai?
The customer care number is 600 544000, accessible from anywhere in the UAE.
How do I speak to a live agent at Aramex Dubai?
Call 600 544000 and press 2 to speak to a representative. You can also use live chat on the website.
Can I email Aramex for help with my parcel?
Yes, you can email [email protected] for tracking, delivery, or complaints.
Where is the Aramex head office in Dubai?
The head office is located in Dubai Logistics City, near Al Maktoum International Airport.
How do I track my parcel with Aramex in Dubai?
Use your waybill number on the Aramex Tracking Page to check your shipment status.
Does Aramex Dubai deliver on Fridays?
Yes, deliveries are made on Fridays in selected areas, typically in the afternoon.
What if my parcel is stuck in customs?
Call customer care or check your SMS/email for required documents like Emirates ID or invoice copies
