FEWA Customer Care: Northern Emirates Water and Electricity Support
Access to reliable water and electricity is a basic need, especially in the growing regions of the Northern Emirates. The Federal Electricity and Water Authority (FEWA) is responsible for meeting this need in areas like Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. For residents and businesses, having access to dependable FEWA customer care is essential when issues arise or support is needed. This guide provides a full overview of how to contact FEWA, what services are available, and how to resolve common problems quickly.
Understanding FEWA’s Role in the UAE
FEWA was created to serve the Northern Emirates, which are not covered by other utility providers like DEWA or ADDC. Over the years, FEWA has built a reputation for its customer-first approach, combining traditional service centers with modern digital tools. Its customer care system is designed to offer prompt and efficient support, whether you’re dealing with billing questions, new connections, or service interruptions.
How to Contact FEWA Customer Care
Toll-Free Customer Service Number
For immediate assistance, customers can call FEWA’s 24/7 toll-free number: 800-FEWA (800-3392). This line is open around the clock for urgent issues, including power outages, water supply problems, or emergency repairs.
Email Assistance
FEWA also offers email-based support. For general inquiries or non-urgent complaints, customers can send an email to their designated customer care address. This method is useful for submitting documents, asking about procedures, or following up on previously reported issues.
In-Person Customer Service Centers
If you prefer face-to-face service, FEWA has multiple customer happiness centers located across the Northern Emirates. These branches are staffed with trained agents who can help with account updates, service applications, payments, and complaints.
FEWA’s Digital Support Channels
Customers can access several self-service options through FEWA’s official mobile app or online portal. These platforms allow users to:
- View and pay bills
- Track service request status
- Update account details
- Report outages or faults
Live chat support is also available during working hours, offering quick answers for common questions.
Services Provided by FEWA Customer Care
Billing and Payment Support
One of the most frequently used services is help with billing. Whether you need to understand your consumption, clarify a charge, or resolve a delayed payment, the FEWA customer care team is equipped to assist. They can also guide you through different payment methods, including direct debit and online payments.
New Connections and Disconnections
Customers moving into a new home or opening a business can apply for a new FEWA connection. The customer service team explains the required documents, helps with application submission, and schedules inspections if needed.
If you’re vacating a property, FEWA also provides smooth disconnection services. Final meter readings are taken, and a closing bill is issued to complete the process.
Technical Faults and Outage Resolution
FEWA’s technical support team handles issues like power failures, low water pressure, voltage drops, and damaged meters. Once a complaint is registered, a reference number is provided for tracking. Most complaints are resolved within 24 to 48 hours, depending on severity and location.
Property and Account Management
FEWA customer care helps users keep their accounts up to date. Services include:
- Updating ownership or tenancy information
- Changing registered contact numbers or emails
- Adding new service locations under the same user ID
These updates ensure smoother service and accurate billing.
Digital Transformation in FEWA Support
To meet the UAE’s digital transformation goals, FEWA has invested heavily in smart services. These include:
- Smart meters that give real-time consumption data
- Mobile notifications for bill reminders and maintenance updates
- Automated chatbots that assist with FAQs and minor requests
- E-payment integration with local banks and mobile wallets
These innovations reduce the need for in-person visits and improve response times.
Practical Tips for Using FEWA Customer Care
To get faster and more effective support from FEWA, keep the following tips in mind:
- Always have your FEWA account number ready when calling or emailing.
- Use the mobile app to report issues instead of waiting in line at a branch.
- Register your email and phone number for automatic alerts.
- When submitting complaints, always ask for a tracking number.
- For billing disputes, keep receipts and screenshots of transactions for reference.
Coverage Areas for FEWA Services
FEWA serves residents and businesses in:
- Ajman
- Ras Al Khaimah
- Fujairah
- Umm Al Quwain
Each area has designated service centers, but the digital platforms are unified across all Emirates, ensuring a consistent experience for all customers.
FEWA’s Commitment to Sustainability
Beyond just utilities, FEWA actively promotes sustainability. Through its customer support platforms, it educates users on energy-saving habits, water conservation, and eco-friendly technology. Customers can even receive tips on:
- Reducing water usage during peak hours
- Preventing electricity waste by upgrading to LED lighting
- Participating in renewable energy programs like rooftop solar
Customer care representatives often include these tips in monthly newsletters or direct messages.
Frequently Asked Questions (FAQs)
How can I pay my FEWA bill?
You can pay through the FEWA app, at a customer service center, or by using online banking and mobile wallets.
How do I apply for a new connection?
Submit an application along with your Emirates ID, tenancy contract or title deed, and contact details through FEWA’s digital platform or at a branch.
What do I do in case of a power or water outage?
Call the toll-free number immediately or use the app to log a complaint. Include your account number and location.
Is there a fee for reconnecting service after disconnection?
Yes, reconnection fees apply. These vary based on how long the service has been inactive.
How long does it take to get a complaint resolved?
Most issues are addressed within 48 hours, but timelines may vary based on technical complexity and area.
Can I change the name on my FEWA account?
Yes, customer care can assist with this. You’ll need supporting documents like your tenancy contract or proof of ownership.
